St. Paul MN April 22
Friday April 19
(UPDATE: 5/6/19
Congrats to Delta Airlines for calling us and discussing our concerns in person.)
It was a trip for the records books. Our flight home that is. We should not be writing this post. Our previous post stated it would be the last post for this trip unless something unusual occurred. Well, numerous unusuals happened. The trip was supposed to be a three-hour, forty-five minute non-stop flight from Miami to Minneapolis St. Paul. Hopefully you will find the actual trip amusing because it will be light on pictures unless we throw some in just for the heck of it.
The trip began innocently enough. We checked out of the HGVC timeshare in Miami Beach and our taxi driver obeyed the traffic laws. The three of us had a pleasant discussion about various sections of Florida and what to see in each section. He was properly appreciative of our extensive knowledge of and travels around Florida.
Upon arrival at the airport we checked our bags this time since we had purchased some hard cover books that weighted them down. Not a hassle and good experience for our upcoming trip to Alaska where it is likely we will have to bring a little more luggage. We have not checked baggage upfront for an air trip in years. Delta, or whomever, gave us TSA pre-check so getting through security was a breeze.
Our flight was scheduled to depart at 1:40 PM. Since we had to check out by 10AM, we were at the airport even earlier than usual. We settled in for some serious reading and a Nathan’s hot dog for lunch. Our incoming flight was coming from Atlanta. The weather forecast was for a line of north-south thunderstorms moving from west to east from Texas over to the Atlantic Coast. The board showing all Miami departures had delay and cancel as the most frequently used words. Our Atlanta incoming flight was delayed and our 1:40 PM departure did not occur until 2:45. (Some of these times may be approximate, we did not write down a detailed time line.) The plane left the gate and then we all sat on the tarmac for two hours. Water and snacks were provided.
After the two hours on the tarmac, the plane was directed to return to the terminal. Weather issues were unlikely to be resolved any time in the near future. But, and the word but will re-occur frequently, all of the gates were filled with planes unable to leave and there was no available gate for our plane. Finally the plane was sent to a gate at a non-Delta concourse. This means that the communications between Delta pilots, flight attendants, and “headquarters” were messed up. We removed our carry on luggage but checked luggage was still in the hold of the plane.
At this new non-Delta gate, the estimated departure time kept being delayed. It seemed obvious it was a complete guessing game about the weather system and no one wanted to go out on a limb and call the flight off. The pilots, who were still there, apologized and explained about the weather and safety.
After a few hours, the pilot explained we were being served by a crew that would not be cancelled due to a time-out of crew exceeding their legally mandated maximum hours. We were bonding now, we were in this together, this plane was going to go out tonight. There was another Delta flight to MSP scheduled to leave at 6:40 PM. It kept being delayed also, ending up with an estimated 12:10 AM (midnight) departure Saturday morning. Our plane looked like a 10 PM departure. Just in case, I had checked hotel availability several times, close by hotels still had rooms with reasonable rates. Since this was a weather delay, any hotel cost would be at our expense.
After numerous 30 and 60 minute push backs for departure time, our plane was canceled at 10:15 PM and rescheduled for 9:20 AM Saturday morning. We were to return to this non-Delta gate. The gang of us would have the same pilots, flight attendants, plane and the luggage stored in the plane. If you wanted to get your luggage from the hold of the plane, you would have to wait until the storms passed and the baggage could be safely removed and given to you. A couple from Saskatoon, Saskatchewan did that and had to wait until midnight to get their luggage. They slept in the airport. No free blankets were provided, evidently you had to buy them for $20 each. That Atlanta delayed flight was our downfall. If it had arrived on time, our non-stop flight to MSP would have departed and we would have been home by our scheduled time.
Chris and I had decided, depending on how early the plane was supposed to leave on Saturday, that we would get a hotel. By now, all of the hotels I had relied on earlier were full. Luckily, we got a Marriott Aloft hotel in Coral Gables, just 4 miles and a $22 cab fare away. We had noticed and passed by the hotel Friday April 12th after lunch at the Biltmore. Knowing the hotel’s location was helpful. The night was dark and raining hard. The taxi driver did not recognize the Aloft until the last minute. We had a few items with us in our carry on backpacks but the vast majority was in our checked luggage and unavailable to us. We did without. Interesting that this was the time we checked baggage.
Saturday April 20
Saturday AM we were up and back, via another taxi ride, at the airport by 7 AM. TSA pre-check came through again. The fact that our boarding pass was for a previous day did not seem to be a problem although Chris wanted to explain the whole situation to the TSA people. I pulled her away. This morning it was McDonald’s for breakfast.
The gate departure boards indicated our flight was going to leave from a Delta Concourse, not the non-Delta gate our pilot on Friday had told us to return to. We gathered around this new gate and swapped stories. Several people (I had not noticed this) received texts that their luggage had been taken off the plane last night. This was different from what the pilot told us Friday night. The two pilots arrived. We cheered them. The pilots chatted with us, made some announcements, and started doing some gate area assignments since the flight attendants and gate people had not shown up yet. About 9 AM, everyone in the gate area (including the pilots) received smart phone notifications from Delta. You could hear the buzzing and ringing all around the area. Our 9:20 am flight had been cancelled.
(Piecing information together later, it must have been that our flight attendants were needed somewhere more important Saturday morning. That afternoon Delta actually flew the plane with “our” pilots and our re-loaded luggage to MSP-but no passengers since there were no flight attendants.)
Rather than taking a chance again on not having our luggage, Chris and I left the gate area and went to baggage claim. Scads of luggage was stacked neatly in rows with no attendant in sight and cordoned off by a cord. Do we slip behind the cord and look for our luggage? No, we are good people and went to find an attendant. He lets one of us in at a time to look. No luggage!! Ah, but there is more luggage at a different carousel. We go down there. At first we find one, hurrah! Where is the other one? Not close to the first one but we locate the second one and go back to TSA.
Hi, TSA folks, remember us, the people with an outdated boarding pass? No response but the TSA Pre-check zips us through once again, just ahead of the hordes being deposited from the cruise ships that arrived this morning at the Miami cruise ship port.
Some people started making their own alternate arrangements. “Our” group was being broken up although we saw people throughout the day at various restaurants and gates. When we did, we swapped stories, facts and rumors. Chris and I relied on the Delta automatic re-booking. Our new flight was to leave at 11:04 AM to Atlanta where it would arrive at 1:25 PM. Our connection to MSP was to leave 30 minutes later from a different concourse. Oh-Oh. How likely is that to be successful??
Chris kept walking to the departure announcement boards to check on status updates. The Miami airport WiFi was terrible, whether due to heavy traffic because of the storms and delays or maybe it is always terrible. In any event, I turned on our portable hotspot, kept the smart phone charged from our portable battery or wall outlets and checked and re-checked the Delta app. This process notified us more quickly than the Delta flight notifications sent via text or email.
Once again, the 11:04 AM Saturday newly scheduled departure to Atlanta is bumped back in 15, 30 or 60 minute increments. Why, well it appears that there are no flight attendants! This plane needs four flight attendants to legally fly. Once we are told this, we understand and are concerned. But they have found three attendants back in Atlanta and they are on their way via a Delta flight and should arrive at the gate around 1:30. Hopefully a fourth attendant can be found. Around 1:30, four attendants arrive. When they do, we cheer them. Too soon.
When the flight attendants check things over on the plane, there is some unstated problem. A new plane will have to be brought over. Groans. The flight attendants head off to get some lunch. But then, it seems the problem is fixed and we can leave. But wait, the flight attendants went to eat lunch and now have to be paged. They run back and then we board the plane. After first class, we just get on in a group, no class announcements. The plane is only 2/3 full. It is 2:50 PM. On board, water is passed out and things are looking good. Too soon. We sit. We sit. We sit at the gate. The pilot tells us he is fighting for us with operations and the control tower. There appears to be a shortage of people and machines to push our plane away from the gate. What!!!
An hour later at 4 PM, the proper people and equipment arrives. The plane is pushed away, we get in line to take off. Everyone is holding their breath. Success; we are in the air and on our way to Atlanta. Of course, if you have been following closely, you recognize we will miss our 5 PM connection in Atlanta for MSP. But, our gate attendant in Miami (for the 11 AM original departure which was pushed to 1:04 which left the gate at 2:45 and finally pushed back at 3:45 to get in the air at 4 PM), with Chris’ encouragement, had gotten us standby seats for a 7:45 PM flight and GUARANTED seats on a 10:20 flight from Atlanta to MSP. But we will have to be get new boarding passes in Atlanta.
Once in Atlanta, six of us meet up at the re-booking location closest to our arrival gate in Atlanta. It is now 5:30 PM. Two of them, guys who have to drive two plus hours after arrival in MSP, get lucky and get guaranteed seats on the 7:45 PM flight due to a cancellation just as they were being rebooked. Chris and I get standby seats number two and three for the 7:45 PM flight.
We forego dinner and wait at the gate in the F terminal for the 7:45 flight to MSP. Standby is not determined until just before boarding. Still, if we do not get standby, there is plenty of time to get to the 10:20 pm flight way over at the A terminal. We chat with old friends and new friends. We check our app and the departure boards. Chris chats with the gate agent. Gee, it is after 7 PM and no word about boarding process. Is something happening?
Sure ‘nuff. The flight attendants for this 7:45 flight are coming in on a 7:25 PM flight at E terminal and after checking out their passengers will rush over here and our flight will leave. Chris and I prepare; how late do we wait here for standby before heading over to A terminal for our guaranteed seats on the last flight out tonight to MSP? But the P.A. system clicks on. More information is forthcoming. Our incoming flight attendants are on a flight from the Caribbean and have to go through international customs. It is now 8 PM. We decide to wait longer.
We recognize that our stand by options are decreasing. With the system wide delays still occurring, the chances are good that some passengers schedule to take the 7:45 PM flight will not arrive in time and we should be able to snag our two standby seats. With each minute that the 7:45 PM flight is delayed, we observe passengers running up to the gate to claim their seat.
More passenger type people are arriving and milling around our gate. Oh, a flight to Chicago has been re-assigned to leave from our gate after our plane does. At 8:45 PM, with no flight crew in sight, we leave F terminal and head to A terminal for our guaranteed flight. The new gate area is crowded, there are 18 standbys waiting here. Luckily we are guaranteed on this one.
No suspense now. The minutes tick by, boarding begins for the 10:20 PM flight to MSP. We board and the flight leaves on time, arriving in MSP at 11:50. Of course we are in the back of the plane. We get to the taxi waiting area, there are still a few waiting. For our guy, he will go home after he drops us off. We collapse into bed at 12:30 AM, 1:30 AM central time. Home sweet home.
A few tidbits on people and situations.
A. One of the Delta employees at the Atlanta re-booking counter understands our plight. She had been in Miami and had to report back to Atlanta to handle this rebooking. She can not get a flight to Atlanta either. She rents a car, drives the ten hours through the rain and reports for work with no rest. She has been working all day and will continue for a while.
B. A Delta gate attendant who worked by herself on Friday at the non-Delta gate to respond to passengers concerns after our two hours on the tarmac. Always composed, always polite.
C. The woman on Chris’s left on our two hour tarmac delayed plane was from Saskatoon, Saskatchewan. She had a conference in Myrtle Beach. Her husband flew down to join her in Miami Beach. She and Chris swapped note about Saskatoon, a town we visited in 2013 duirng our first year of travel. They were the couple who slept in the terminal Friday night. We ran into them over and over during the two days. They were flying through MSP to Saskatoon and had 7 PM flight reservations. They probably had to wait until late Sunday to get home.
D. While waiting for Saturday’s 7:45 PM flight, Chris met a person who had lived in Lake Elmo MN where my family lived for 4-5 years.
E. The two guys who snagged the last seats on Saturday’s 7:45 flight had just been hired for new jobs and were down in Miami for training.
F. One couple from the Netherlands and one from Belgium (with two kids) who use MPS as their connection to Europe. The family with kids had spent two weeks in Florida and really enjoyed the Everglades.
Ed and Chris. Saint Paul MN April 21
























































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